Hosted IP Telephony

An award-winning hosted solution that allows businesses to enhance customer service, improve operational efficiencies and avoid the capital investment of an on-site system.

Overview

large arrow Whatever your company size or sector, whether your business is single or multi site, we have an IP telephony solution that offers all the business benefits of an enterprise PBX system without the upfront investment and continued maintenance.

Our award-winning hosted service is delivered from a secure, centrally managed data centre and supplied over a private IP network. The system allows office-based staff and homeworkers to receive and make calls over a broadband connection, with the same quality as commercial analogue or ISDN calls, even when using the connection for Internet browsing, email and other broadband communications.

The system is secure, resilient, easily scalable and low in carbon emission compared with PBX alternatives.

  

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Features

PLATFORM

The SpiriTel hosted IP telephony solution is based on Mitel technology, a global leader in IP phone systems.  The platform runs on a private, high quality network linked to one of the largest UK Internet backbone providers who guarantee high speeds and service resilience. The system offers the highest quality of service and powerful features:

SCALE-ON-DEMAND

  • Call capacity is not limited by the number of lines
  • New users can be added quickly and easily
  • New features upgraded to the platform automatically
  • Quality of Service measures to prioritise voice traffic

 

GEOGRAPHIC FREEDOM

  • Hot-desking and mobile twinning features allow forwarding of calls
  • Employees can work remotely with access to features of office phone
  • Common dialing plan and call group functionality across multiple remote offices

 

  

ENHANCED PRODUCTIVITY

  • Enhanced calling features without capital expenditure
  • User features managed via web interface.
  • Voice mail delivered as e-mail
  • Virtual groups and teams allow more flexible working arrangements and rapid reaction to changes

 

BUSINESS CONTINUITY

  • Hosted service is located away from office and not affected by any disruption at the site
  • Multiple levels of built-in redundancy ensuring the highest level of business continuity
  • 24 x 7 service staffed by highly trained data networking and voice quality experts

 

LOWER TOTAL COST OF OWNERSHIP

  • Fewer ISDN lines needed by your company
  • No call charges between on-net offices
  • Competitive off-net call rates
  • Eliminates the risks and costs associated with owning and maintaining a CPE switch

 

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