Service & Support

A comprehensive set of management tools and services designed to help you maximise efficiency and develop an effective communication strategy.

Overview
Features
Learn More

Overview

Customer service is at the heart of everything we do. That is why we ensure the quality of our support staff and systems is of the highest standard to ensure a truly productive business partnership.

As a SpiriTel customer, you will benefit from the latest customer support systems and an exceptional range of services:

Dedicated Account Management - Knowledgeable professionals focused on your needs.
Technical Support - Expertise and an efficient help desk management system.
Consolidated Billing - State of the art billing technology, capable of consolidating all your expenditure into a single bill.
Management Reporting - Detailed billing information, online call analysis and e-alerts to monitor your telecoms operations.

spiritel image

Features

TECHNICAL SUPPORT

Our Network Services include 24/7/365 support giving you full peace of mind. Your call to the SpiriTel support helpdesk will activate a range of support services that include:

Telephone based technical assistance
On-site remedial support
Remote diagnostics and remediation
Dedicated experienced helpdesk technician
Case tracking system and service level monitoring
Contracted service level management

CONSOLIDATED BILLING

SpiriTel provides a single billing solution for your calls, line rental and associated services. By consolidating the management and billing of multiple sites, multiple services and multiple providers, we provide a single point of contact and greatly reduce your administration time.

MANAGEMENT REPORTING

Our standard call reports are issued by email with your bill every calendar month. Availability of extension and departmental billing is subject to your carrier service and PBX specification and may require call logging software to capture all CDR’s.

In addition, an ‘e-Alert’ service is available to provide emailed warnings of network misuse. Alert criteria are set to monitor specific users, and when the alert is triggered the administrator receives an immediate email alert and report on the event.

WEB PORTAL

Your standard call analysis and reporting tools are also available through our web portal. This service provides daily updated data and the added capability to change User Admin.